FAQ's

Before purchase

Nibucopenhagen.com delivers to all destinations in Europe and the USA. Please choose to which country you would like the products delivered to and the exact shipping cost will automatically appear.

Yes, it is safe. The security of your data is very important for nibucopenhagen.com. Your payment details are only used to process the payment of your order. We use SSL encryption to transfer your personal data. We also provide the new security methods “Verified by Visa” and “MasterCard SecureCode”

When you reach the payment page where you enter your payment details you will be able to enter your coupon code at the top of the page. If the code is not applied at this point, we cannot apply it to the same order later. You can of course use it on your next purchase on nibucopenhagen.com.

Nibucopenhagen.com accepts following payments:

  • Dankort Visa/DankortVisa
  • Electron Mastercard
  • American Expres
  • Maestro
  • Paypal
  • MobilePay

Yes – Nibucopenhagen.com accept credit cards issued in the EU and the USA.

NO – Nibucopenhagen.com is only available to purchase online.

If you do not find answers to your questions, please do not hesitate to contact us on info@nibucopenhagen.com. We aim to reply to all e-mails within 24 hours during weekdays.

After purchase

Yes. However, we often ship the items the same day that we receive your order, and can therefore not guarantee that we are able to cancel your order before it is shipped. If you want to cancel your order, please contact our customer service at info@nibucopenhagen.com as quickly as possible.

If we are not able to cancel your order prior to shipment, you can just refuse to accept the shipment. Thereafter the shipment will automatically be returned to Nibucopenhagen.com and you will be contacted by a service representative when it is received to arrange for your refund. Please note it can take up to 1 month before we receive your return package, if you have denied or don’t choose to pick up your package. If you want to return your goods after receiving the order, you always have 90 days to return your goods.

An e-mail with your confirmation details will be send to you, after the successful placement of an order. Please note that the order confirmation may be caught in your spam filter. If you do not receive an order confirmation, please contact info@nibucopenhagen.com.

As soon as your order is shipped you will receive an e-mail from nibucopenhagen.com. In the e-mail your tracking details will be mentioned.
Nibucopenhagen.com aim to send your order the same day we receive your order. In periods with sales or promotions, there can occur 2-3 days before the order is shipped. The transit time varies depending on what country you live in. However, you can expect to receive your order within 4-6 working days from the day you place your order in countries within the European Union and 7-8 days if you live in the USA.

When you place your order your card will be authorized, and you will receive a confirmation e-mail once your order has been successful completed. Payment will not be taken before we send your order. If your card is not authorized, payment will not be taken. If this is the case, you will not be able to place your order.

If you have not received your order within 5 working days, please contact us at info@nibucopenhagen.com

If you want to return a product, you can do so within 90 days after receipt. If you need to wear the clothes or boots to check whether the size fits, this is of course OK, but this should be done in a manner that does not damage the shoes or clothes. Please note we only accept return of products that are undamaged and which has undamaged packaging. If you wish to return the product, please use the enclosed return form, which you received with your order. Please note that you are responsible for paying the return freight. If you live in Denmark, you can buy a return label to GLS here.

Please return products to: (Please note the return label you can buy to GLS at the link mentioned above, our return address is already added)

Essora ApS
Att.: Nibu Copenhagen
Kanalholmen 16L
2650 Hvidovre
Denmark

IMPORTANT
Note! We do not accept packages sent to us without delivery to our return address.

We can sadly not offer you to come by our office with your return package. It must be send to us, because the office is not staffed on regular opening hours. Therefore we need to ask you to follow the return process and ship the return items to us by GLS or another supplier you choose.

You can find our return form here:

DOWNLOAD RETURN / EXCHANGE FORM

You can also buy return label to GLS here.

Nibucopenhagen products are designed in Copenhagen, Denmark and produced in China.